Customer Care Representative

Oliver-Healthcare-Packaging; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Oliver-Healthcare-Packaging in Grand Rapids, Michigan is seeking a Customer Care Representative to provide comprehensive support to customers and internal teams. This role is vital for effective order management and relationship-building with clients.

The ideal candidate will have a 4-year business-related degree or equivalent experience, with strong skills in customer service, teamwork, and problem-solving. Proficiency in Microsoft Office, CRM, and ERP systems is required.

Qualifications

• 2 years of related customer service, sales, or account management experience.
• Ability to manage multiple projects while paying attention to detail.

Responsibilities

• Provide customer service, project management, and account management support.
• Liaise between customers and cross-functional internal teams.

Skills

Customer orientation

Teamwork

Problem-solving

Written communication

Verbal communication

Active listening

Education

4-year degree in a business-related field or comparable experience

Tools

Microsoft Office

CRM

ERP

Job description

Customer Care Representative

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long‑term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross‑functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

Education

• 4‑year degree in a business‑related field, or comparable experience.

Experience

• 2 years of related customer service, sales, or account management experience, or an equivalent combination of education and experience.

Interpersonal Skills

• Customer orientation – ability to focus on the changing needs and wants of the customer.
• Strong teamwork and problem‑solving skills.
• Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization.
• Able to work independently or as a member of a team; must be organized and meet deadlines in stressful situations.
• Strong written and verbal communication skills.
• Strong active listening skills.
• Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommend improvements.
• Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.

Technical Skills

• Strong Microsoft Office skills and experience with CRM, ERP, and business applications.
• Demonstrated ability to follow through on details and enter data into computer systems, CRM, ERP quickly and accurately.

Other Skills

• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent learning and presentation skills.