Customer Account Service Specialist-1

Imerys; Atlanta (GA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Imerys in Roswell, GA is seeking a Customer Account Services Specialist-1 to manage pre-order and post-delivery services, onboarding, records management, price administration, credit requests, and complaints. The role collaborates with Customer Service, Sales, Credit and the SSC to enhance the customer experience in a hybrid work setup.

The position requires high attention to detail, advanced customer service skills, and the ability to learn new processes quickly, with a hybrid work arrangement

Qualifications

• Ideally a candidate with strong communication and collaboration abilities.
• Experience in analytics, billing or supply chain is preferred.
• ERP database experience, SAP familiarity and CRM exposure (Salesforce) are desirable.

Responsibilities

• Facilitate quick and accurate onboarding of new customers with key functions.
• Set up and update customer records in our systems.
• Partner with Sales to administer pricing accurately.
• Maintain customer records and address data integrity issues.
• Review credit requests and submit for approval.
• Enter customer complaints and route for resolution.

Skills

Excellent communicator

Multitasking

Problem solving

Self-motivated

Team player

Process driven

Education

High School diploma

Bachelor’s degree preferred

Tools

SAP

Salesforce

Job description

The Company

Imerysis the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

The Position

Customer Account Service Specialist-1

Job Summary

The Customer Account Services Specialist will be responsible for pre-order and post-delivery services, including customer onboarding, customer records management, price administration, credit requests, and complaints . The Customer Account Services Specialist will closely partner with Customer Service, Sales, Credit, and the SSC to improve the customer experience. This role will require a high attention to details, advanced customer service skills, as well as the ability to quickly learn new processes and systems.

Location: Roswell, GA (Hybrid: 3 days in the office, 2 days remote)

Key Responsibilities

• Facilitate the quick and accurate onboarding of new customers partnering with key functions
• Set up and update customer records in our systems
• Partner with Sales organization to properly administer price
• Ensure customer records are maintained. Identify and address record integrity issues
• Research credit requests and submit for approval
• Enter customer complaints and submit for approval

Skills Required

• Excellent communicator who collaborates well with others
• Ability to multitask and prioritize workload under pressure while maintaining a positive attitude
• Strong problem-solving and analytical skills
• Self-motivated and able to identify opportunities for improvement
• A team player willing to take on increased responsibilities
• Process-driven and ability to quickly learn new systems
• Preferred but not required
• Proficiency in SAP and Salesforce

Education Requirements/Experience

• High School diploma required , Bachelor’s degree preferred
• Minimum 2 years’ experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment
• Minimum 2 years’ experience with ERP database system, preferably SAP. Preferred experience with a CRM software such as Salesforce

Environment

Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral).

Position Type

Full time

and

Permanent

IMERYS is an affirmative action and equal opportunity employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.