Customer Account Representative

SNI Companies; Saint Petersburg (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

SNI Companies in Saint Petersburg, FL is seeking a Customer Account Representative to support a B2B loyalty and rewards program team. You will interact with customers, resolve issues, and provide administrative support to the sales group.

This full-time onsite role offers a swing shift: Monday–Friday from 12pm/1pm to 8pm/9pm, with starting pay of $18/hour plus benefits including medical coverage, retirement matching, PTO, and more.

Qualifications

• Experience in a sales support or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency in MS Office; Salesforce or CRM experience preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the primary phone contact for customers seeking information about products and services.
• Process sales orders and ensure pricing and product descriptions are accurate.
• Resolve customer issues over the phone in a professional and efficient manner.
• Coordinate with the sales team to ensure smooth order fulfillment and timely delivery.
• Prepare quotations or proposals for potential customers.
• Maintain accurate records of sales activities, customer interactions, and transactions.
• Provide administrative support to the sales team, including reports and CRM updates.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Teamwork

Tools

MS Office

Salesforce

Job description

We are seeking a Customer Account Representative to join an established team for a B2B company in loyalty and reward programs. This role involves interacting with customers, resolving any emerging problems, and providing administrative support to the sales team. This is a swing shift to support business needs.

Full-time | Monday - Friday | 12pm or 1pm - 8pm or 9pm

St. Petersburg, FL , 33702 (100% onsite)

Starting Pay: $18/hr + great benefits (50% of medical insurance premium, retirement 3% match, PTO and more!)

Responsibilities:

• Serve as the primary phone point of contact for customers seeking information regarding products and services.
• Process sales orders and ensure accuracy in pricing and product descriptions.
• Assist in resolving customer issues over the phone and complaints in a professional and efficient manner.
• Coordinate with the sales team to ensure smooth order fulfillment and timely delivery.
• Prepare and send quotations or proposals to potential customers.
• Maintain accurate records of sales activities, customer interactions, and transactions.
• Provide administrative support to the sales team, including preparing sales reports, updating CRM systems, and handling correspondence.

Requirements

• Proven experience in a sales support role or similar customer service position.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency in MS Office, with experience in CRM software (e.g., Salesforce) preferred.
• Ability to work effectively both independently and as part of a team.