Customer Service Representative

Firstsource; Palm Bay (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Firstsource is hiring a bilingual Customer Service Representative to support Spanish and English-speaking customers onsite in Palm Bay, Florida. You will handle inquiries, assist with training and maintain documentation, and act as a stand-in leader in the absence of the manager.

Responsibilities include resolving service issues, guiding customers through steps, updating training materials, and recording data across spreadsheets while delivering excellent phone and email support.

Qualifications

• Bilingual in Spanish and English required.
• Strong customer service background.
• Proficient in Microsoft Office.

Responsibilities

• Provide support and assistance to partners with questions.
• Assist in new hire training and onboarding.
• Assist with updating/training materials.
• Lead in the absence of the Customer Support Manager.
• Communicate with customers via phone and email.
• Troubleshoot website issues and escalate to Tier2.
• Document account information in spreadsheets.
• Other duties as assigned.

Skills

Verbal and written communication

Multitasking & time management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Office equipment

Job description

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Customer Service Representative

Date: Aug 17, 2026

Location: Palm Bay, Florida, US

Requisition ID: 23378

Description: Bilingual Sr. Customer Support Representative - (Spanish/English) $19.50/hr

Onsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905

Essential Job Functions

• Provide support and assistance to fellow partners that may have questions during their day to day duties assisting customers.
• Assist in new hire training and onboarding
• Assist with updating/creating training materials
• Take on a leadership role in the absence of the Customer Support Manager
• Provide information to customers by verifying their request; answering questions; and offering assistance. Communicate with customers using established phone and email etiquette.
• Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
• Verify company information via governmental websites to set up and maintain accounts daily.
• Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
• Track and document account information on various spreadsheets to track daily/monthly trends.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Ability to become familiar with company products and navigate systems in a reasonable amount of time
• Ability to communicate effectively verbally and in writing
• Ability to understand, problem solve and respond to a customers’ needs in a timely manner
• Ability to perform detailed, accurate data entry and meticulous attention to detail
• Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
• Ability to maintain cooperative effective working relationships within company
• Support a team environment, focused on the greater good and eager to pitch in to help when needed