Customer Account Rep

Parker Hannifin Corporation; McMinnville (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Parker Hannifin Corporation is seeking a Customer Service Representative to support the Customer Service team in administering customer accounts and resolving issues. You will partner with Parker Meggitt customers to process product and service orders and ensure compliance with guidelines and procedures.

The role emphasizes data entry, cross-functional communication, and generation of departmental reports to track KPIs, with a focus on delivering an exceptional customer experience.

Qualifications

• Secondary Certificate/ Highschool Diploma or equivalent combination of relevant education and work experience.

Responsibilities

• Assists the customer service team by providing a variety of administrative tasks in support of customer accounts.
• Performs basic data entry and uses internal systems to organize customer information.
• Resolves complex customer issues and maintains knowledge of account information.
• Develops improvement plans in response to customer surveys and industry trends.
• Supports the team's activities by resolving product issues and answering questions.
• Maintains effective communication with customers.
• Assists with generation of departmental reports and tracking against KPIs.
• Works to ensure the customers experience with Parker Meggitt products is exceptional.
• Other responsibilities as assigned.

Skills

Service orientation

Attention to detail

Procedural problem solving

Verbal & written communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Position Summary

The Customer Service Rep supports the Customer Service team in the administration of customer accounts. The Customer Service Rep works to resolve customer issues. Partners with Parker Meggitt Customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensures compliance with Parker Meggitt's guidelines, policies, and procedures. Performs a variety of administrative duties for the Customer Services department.

Responsibilities

Responsiblities:

• Assists the customer Service's team by providing a variety of administrative tasks in support of customer accounts.
• Performs basic data entry and utilizes appropriate internal systems to organize customer information.
• Resolves complex customer issues and maintains knowledge of account information.
• Develops improvement plans in response to customer surveys and industry trends.
• Supports the team's activities by resolving customer product issues and/or answering questions.
• Maintains effective communication with customers.
• Assists with the generation of departmental reports and tracking against key performance indicators.
• Works to ensure the customers experience with Parker Meggitt products is exceptional.
• Other responsibilities as assigned.

Qualifications

Secondary Certificate/ Highschool Diploma or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.

Skills:

• Service Oriented attitude to cultivate positive customer relationships
• Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
• Ability to use existing procedures to solve straight forward problems
• Strong verbal and written communication skills; excellent interpersonal skills to drive task to completion
• Working knowledge of Microsoft Office Suite

Equal Employment Opportunity

Parker is an Equal Opportunity and Aff…

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission