Customer Service Rep

Parker Hannifin; Holly Springs (MS); On-site; USD 36,000 - 46,000; Full time

Job summary

Parker Hannifin's Filtration Group is seeking a Customer Service Representative to manage customer accounts, handle order entry and changes, and resolve issues. The role requires effective communication with internal teams and customers to ensure satisfaction.

You will work closely with Shipping and cross-functional teams to support orders and maintain high service levels. Strong MS Office skills and prior experience in customer service are essential.

Qualifications

• High School Diploma or GED required; 4-year college degree preferred.
• Two years of customer service or inside account experience preferred.
• Experience with mainframe-driven systems (MSS, On Demand) and SAP.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Support customers across all aspects of the order lifecycle, including order entry, changes, and issue resolution.
• Collaborate with Shipping for urgent/expedited shipments.
• Partner with Accounting, Supply Chain, Production, Quality, and Sales teams.
• Provide division support to other departments as needed.
• Respond to phone calls, emails, IM and chat regarding order status, price/availability, promptly and professionally.

Skills

Customer service

Communication

Time management

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

SAP

MSS

On Demand

Job description

Org Marketing Statement
Join Parker’s Filtration Group and be part of a global team driving innovative filtration solutions that protect people, equipment, and the environment across diverse industries. Experience a dynamic, collaborative culture where your ideas fuel progress and your work makes a meaningful impact on sustainability and technological excellence.

Org Marketing Statement
Join Parker’s Filtration Group and be part of a global team driving innovative filtration solutions that protect people, equipment, and the environment across diverse industries. Experience a dynamic, collaborative culture where your ideas fuel progress and your work makes a meaningful impact on sustainability and technological excellence.

Position Summary
Responsible for managing customer service accounts of different levels (low to high) of complexity to support division business objectives and to meet customer performance. Expectations. This role requires extensive internal and external customer communication, direction, coordination, and oversight of assigned customer accounts.

Essential Functions
The Customer Service Representative will work independently and with a team to provide exceptional customer service to our customers.

• Support customers across all aspects of the order lifecycle, including order entry, order changes, and issue resolution to ensure customer satisfaction.
• Work closely with Shipping daily for urgent and expedited shipments.
• Partner with cross-functional teams – including but not limited to Accounting, Supply Chain, Production, Quality and Sales.
• Provide division support to other departments as needed.
• Respond to phone calls, emails, IM and chat regarding order status, price/availability, etc. promptly and professionally
• Navigate and utilize customer internet portals effectively.
• Perform additional duties as assigned or required.

Qualification Requirements

• High School Diploma or GED required. 4-year college degree preferred.
• Two years customer service or inside account representative experience with similar essential job functions preferred.
• Experience with main frame driven computer systems, i.e., MSS, On Demand or SAP.
• Work-related experience in Microsoft Office particularly, Word, Excel, and Outlook .
• Ability to communicate clearly and effectively with both internal and external customers.
• Comfortable interacting with customers in person during on-site visits while demonstrating professionalism.
• Strong written communication skills with attention to grammar, punctuation, and style.
• Exceptional attention to detail and accuracy across all job responsibilities.
• Self-motivated, positive attitude, flexibility, ability to focus and perform multiple tasks in a high-pressure environment
• Strong organizational and time-management skills with the ability to prioritize competing demands.

Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission