Customer Account Rep

Parker Hannifin; McMinnville (OR); On-site; USD 36,000 - 52,000; Full time

Job summary

Parker Meggitt is seeking a Customer Service Rep to support the Customer Service team in administering customer accounts and resolving issues. You will collaborate with the Parker Meggitt Customers to generate product and service orders and provide expertise in resolving complex customer issues.

The role involves administrative duties, data entry, and maintaining knowledge of account information, with a focus on delivering an exceptional customer experience.

Qualifications

• Secondary Certificate/ Highschool Diploma or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.

Responsibilities

• Assists the customer Service's team by providing a variety of administrative tasks in support of customer accounts.
• Performs basic data entry and utilizes appropriate internal systems to organize customer information.
• Resolves complex customer issues and maintains knowledge of account information.
• Develops improvement plans in response to customer surveys and industry trends.
• Supports the team's activities by resolving customer product issues and/or answering questions.
• Maintains effective communication with customers.
• Assists with the generation of departmental reports and tracking against key performance indicators.
• Works to ensure the customers experience with Parker Meggitt products is exceptional.
• Other responsibilities as assigned.

Skills

Service oriented attitude

Attention to detail

Problem solving

Communication skills

Microsoft Office Suite

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Summary

The Customer Service Rep supports the Customer Service team in the administration of customer accounts. The Customer Service Rep works to resolve customer issues. Partners with Parker Meggitt Customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensures compliance with Parker Meggitt's guidelines, policies, and procedures. Performs a variety of administrative duties for the Customer Services department.

Responsiblities:

• Assists the customer Service's team by providing a variety of administrative tasks in support of customer accounts.
• Performs basic data entry and utilizes appropriate internal systems to organize customer information.
• Resolves complex customer issues and maintains knowledge of account information.
• Develops improvement plans in response to customer surveys and industry trends.
• Supports the team's activities by resolving customer product issues and/or answering questions.
• Maintains effective communication with customers.
• Assists with the generation of departmental reports and tracking against key performance indicators.
• Works to ensure the customers experience with Parker Meggitt products is exceptional.
• Other responsibilities as assigned.

Qualifications

Secondary Certificate/ Highschool Diploma or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.

Skills

• Service Oriented attitude to cultivate positive customer relationships
• Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
• Ability to use existing procedures to solve straight forward problems
• Strong verbal and written communication skills; excellent interpersonal skills to drive task to completion
• Working knowledge of Microsoft Office Suite

Equal Employment Opportunity

Parker is an Equal Opportunity and Aff… Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission