Customer Service Representative

PARKER HANNIFIN CORP; Washington (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Parker Hannifin, a Fortune 250 global leader, is seeking a Customer Service Representative to administer medium complexity accounts and support division objectives. The role involves extensive customer communication, order management, scheduling, and coordination with internal teams.

After an initial training period, you will interact with customers via phone, fax and email, contributing to problem solving and service excellence in a fast-paced environment.

Qualifications

• Excellent written and oral communication skills.
• Self-motivated and able to work in a team environment.
• Basic computer skills including Microsoft Office (Word and Excel).

Responsibilities

• Handle medium to high complexity customer accounts with communication via phone and email.
• Perform order entry, order management, scheduling, price inquiries, and coordination.
• After training, engage with customers via phone, fax and email to support service goals.

Skills

Communication skills

Self-motivated

Teamwork

Customer service

Problem solving

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Position Summary

Responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Responsibilities

1. Customer Service Representative, experienced position.
2. Various duties include, order entry, order management, scheduling, price inquires, professional phone & email communication, specification coordination, expediting, demand forecasting, customer service escalation, problem solving, project management, and other tasks as assigned by the Division Customer Service Manager.
3. After an initial training period, the job will include contact with internal and external customers via phone, fax and email.

Qualifications

• Candidates must have excellent written and oral communication skills; self-motivated behavior and the ability to work in a team environment.
• High school diploma is required.
• Computer skills including a working knowledge of Microsoft Office (Word and Excel), working knowledge of the MSS

Closing Statement

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employeescan perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Aff…? Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission