Customer Account Manager-Walmart/Sam's

Nestle; Rogers (AR); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Join a forward-thinking company that empowers its employees to innovate and grow. This role involves managing key customer accounts and developing strategic plans to drive growth in a dynamic environment. With a strong emphasis on collaboration and inclusivity, you will work closely with various teams to implement effective sales strategies and achieve performance targets. Be part of a company that values your contributions and supports your professional development while delivering beloved products that enhance people's lives. This is an exciting opportunity to make a significant impact in the nutrition and wellness industry.

Benefits

Flexible Work Environment

Professional Development Opportunities

Inclusive Workplace

Health and Wellness Programs

Qualifications

• Minimum of five years in sales or category management.
• Experience in customer account management and category growth strategies.

Responsibilities

• Manage customer accounts and drive growth for Nestle's Global Brands.
• Develop and execute Omni-channel annual plans.

Skills

Forecasting

Category Management

Sales Strategy

Customer Interaction

Data Analysis

Communication Skills

Problem Solving

Influencing Skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Circana

Power BI

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Foods people love. Brands people trust. And a career that develops your future like no other. At Nestle USA, we provide high-quality products that are significant to living well. As individuals and teams, we adopt leadership, make important contributions and support each other's professional development. Join the world's leading nutrition, health and wellness company, and deliver the satisfying foods that help people around the world through every phase of life.

Nestle is both a flat and flexible organization. This dynamic structure allows us to provide the resources and support of a large global company; while leveling the layers of authority so you have more responsibility and access to different parts of the organization. Meaning you can give in a way that is relevant to you! The role is office based in Rogers, AR and as part of our hybrid model, you are required to be in the office Tues, Wed and Thurs.

Your Key Responsibilities:

• Customer Account Manager Contact assigned to Walmart & Sam's Club responsible for Nestle's Global Brands portfolio to drive growth, Nestle share, achieve annual sales and commercial spend targets. This role is deeply involved in development customer-specific Category Business Plans (with a category first approach) to achieve the 4P objectives. Build and maintain collaboration with Category and Channel Sales Development (CCSD) to develop selling solutions demonstrating category and shopper insights that drive category results and share. Partner with Sales Finance to identify investment opportunities that drive consistent Return on Investment while effectively being responsible for the assigned Trade Budget.
• Category Strategy: Product / brand category objectives
• Present and launch New Item plans and develop initial field forecast
• Perform bottom-up build of Integrated Customer and Category Plan using appropriate Nestle Sales Organization (NSO) Planning System to craft Customer Plans
• Support the development and execution of an Omni-channel annual plan to include all key consumer touch points (brick 'n mortar, online, digital, etc).
• Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
• Continuous improvement on forecast accuracy
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps
• Ensure achievement of agreed Customer(s) targets/Key Performance Initiatives (Category growth, Sales, Real Internal Growth, Customer service and in-stock levels, etc.)
• Key Experiences:
• Proficiency in forecasting utilizing multiple data source.
• Will have moved through several Sales roles to strengthen business experience (Category Account Associate, Retail Sales Manager or like position)
• Minimum of five years, not necessarily within Nestle, working with customers, category management, or channel sales team and over this period successfully delivered on Key Performance Initiatives.
• Seeking to understand the category, key competitors, and be willing to develop customer specific category growth strategies and knowledge.
• Understand the interactions, key functions and initiatives between sales functions, Category Sales, Nestle Retail sales, Enable Hub, Customer Service, and Customer Facing Supply Chain, Marketing, Finance, HR, Technical & Globe IS/IT
• Demonstrates the ability to influence people and craft compelling, fact-based sales history.
• Skilled in building a customer plan that's within Category Action Plan (CAP) Guidelines and assigned Trade Rates and the Monthly Business Planning Process
• Knowledge of Sales Fundamentals of Pricing, Promotion, Assortment, and Merchandising.
• Knowledge of customer standard methodologies, the marketplace, and significant channel and shopper trends to generate actionable ideas.
• Shown knowledge of business driving technology solutions (i.e. Circana, Power BI) and internal/external industry insights and trends
• Knowledge of core Business Processes and Fundamentals (Sales/Distribution, Customer Planning and Handling, Financial Reporting, Training, HR Policies, Integrated Commercial Planning, Nestle Management and Leadership Principles)

Requisition ID

351075

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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