Customer Account Manager: Revenue & Relationships

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Health Savings Account

Flexible Savings Account

401k with Employer Matching

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Paid Time Off

Company Paid Holidays

Job summary

U.S. Xpress, Inc. in Chattanooga, TN seeks a Customer Account Manager to oversee a book of business, own tender decisions and drive freight revenue. You will build strong customer relationships, coordinate with internal teams, and mentor Account Representatives while representing the company with clients.

Responsibilities include soliciting orders, communicating load statuses, and optimizing capacity. This role emphasizes collaboration, problem-solving, and proactive service delivery.

Qualifications

• College degree or equivalent work experience required.
• Experience in customer service, administration, logistics, data entry, or transportation preferred.

Responsibilities

• Own and decide on load acceptance to maximize revenue.
• Develop and maintain strong customer relationships to grow freight orders.
• Implement cross-functional action plans for customers and stakeholders.
• Continuously monitor available communications for incoming freight load orders.
• Train and develop Account Representatives.
• Lead customer calls and meetings as the face of U.S. Xpress.
• Coordinate with internal departments to ensure customer satisfaction.
• Own customer scorecards to maintain compliance.
• Solicit committed and non-committed freight orders from assigned customers.
• Keep customers informed of pickups and deliveries and EDIs where applicable.
• Contact capacity buyers/fleets to seek alternate assignments when needed.
• Enter pickup/delivery information as specified by the customer.
• Use booking tools to analyze booking averages and market trends.
• Book and manage loads with best rate while maximizing utilization.
• Monitor trailer pools to ensure maximum utilization.
• Collaborate with all levels and attend trainings; participate actively.
• Engage remotely and in-person with customers to build rapport.

Skills

Active Listening

Critical thinking

Time management

Customer service etiquette

Mentoring and training

Education

College degree or equivalent work experience

Job description

U.S. Xpress, Inc. in Chattanooga, TN seeks a Customer Account Manager to oversee a book of business, own tender decisions and drive freight revenue. You will build strong customer relationships, coordinate with internal teams, and mentor Account Representatives while representing the company with clients.

Responsibilities include soliciting orders, communicating load statuses, and optimizing capacity. This role emphasizes collaboration, problem-solving, and proactive service delivery.