Senior Customer Account Manager - Revenue & Relationships

Xpresstechfreight; Chattanooga (TN); Hybride; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Résumé du poste

U.S. Xpress is seeking a Manager, Customer Account who will own tender decisions, manage a book of business, and drive revenue growth through strong customer relationships.

You will coordinate with internal teams to fulfill commitments, monitor orders, and lead calls with clients. This role requires strategic thinking, excellent communication, and the ability to mentor others while delivering exceptional service.

Qualifications

• College Degree or equivalent work experience required.
• Customer Service, Administration, Logistics & Supply Chain, Data Entry experience preferred.
• Strong communication, problem-solving, and multitasking abilities.

Responsabilités

• Full ownership on accepting/declining loads to maximize revenue.
• Develop and maintain strong customer relationships to grow freight volume.
• Lead and participate in customer calls/meetings and represent the company.
• Monitor freight orders and coordinate with capacity buyers and planners.
• Mentor Account Representatives and ensure alignment with strategic goals.
• Manage customer scorecards and ensure service commitments are met.

Connaissances

Active Listening

Critical thinking

Time management

Customer service etiquette

Mentor teammates

Formation

College Degree or equivalent

Description du poste

U.S. Xpress is seeking a Manager, Customer Account who will own tender decisions, manage a book of business, and drive revenue growth through strong customer relationships.

You will coordinate with internal teams to fulfill commitments, monitor orders, and lead calls with clients. This role requires strategic thinking, excellent communication, and the ability to mentor others while delivering exceptional service.