Customer Account Manager/ Licensed Producer

Allstate Insurance Agency - Donna Johnson; Chattanooga (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid company holidays

Hands-on training and ongoing support

Base income plus commissions

Opportunity for advancement

Paid time off

Training & development

Job summary

Allstate Insurance Agency - Donna Johnson is looking for a Customer Account Manager in Chattanooga, TN, to provide exceptional service while managing client accounts. This role focuses on building relationships, offering advice on insurance products, and ensuring high customer satisfaction.

The ideal candidate will have an active insurance license, experience in customer service, and excellent communication and multitasking skills. Join a team that values growth and a supportive work environment.

Qualifications

• Previous experience in customer service or insurance preferred.
• Detail-oriented with strong problem-solving abilities.
• Positive attitude and a passion for helping clients.

Responsibilities

• Manage and maintain client accounts, ensuring high levels of customer satisfaction.
• Provide expert advice on insurance products and coverage options.
• Conduct policy reviews and recommend adjustments based on client needs.

Skills

Strong communication skills

Multitasking

Customer service experience

Problem-solving abilities

Education

Active insurance license in property and casualty

Tools

CRM software

Microsoft Office Suite

Job description

Benefits:

• Paid company holidays
• Hands- on training and ongoing support
• Individual and Team Incentives
• Base income plus commissions
• Inclusive work enviroment
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

NOW AVAILABLE - Are you an insurance professional looking for your next BIG move? Consider joining the Johnson Grisham Agency as a Customer Account Manager/Licensed Producer in Chattanooga, TN! This exciting opportunity allows you to connect with clients, provide exceptional service, and help them protect what matters most. If you are passionate about customer service and insurance, we want you on our team!

Responsibilities:

• Manage and maintain client accounts, ensuring high levels of customer satisfaction.
• Provide expert advice on insurance products and coverage options.
• Conduct policy reviews and recommend adjustments based on client needs.
• Assist clients with claims processing and inquiries to ensure prompt resolution.
• Develop and implement strategies to increase policy sales and retention.
• Stay updated on industry trends and changes in insurance regulations.
• Build strong relationships with clients through regular communication and follow-ups.
• Collaborate with team members to achieve agency goals and enhance customer experience.

Requirements:

• Active insurance license in property and casualty.
• Previous experience in customer service or insurance preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using CRM software and Microsoft Office Suite.
• Detail-oriented with strong problem-solving abilities.
• Positive attitude and a passion for helping clients.
• Team player who thrives in a collaborative work environment.

About Us:

With over 100 years of combined experience in the insurance industry, the Johnson Grisham Agency is a mainstay in Chattanooga and surrounding communities. Our clients love us for our personalized service and commitment to finding the best insurance solutions for their needs. Our team enjoys a supportive work environment where growth and development are encouraged.