Customer Account Manager (Inside Sales)

Professional Alternatives; Town of Texas (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Professional Alternatives is seeking a Customer Account Manager (Inside Sales) in NW Houston. The role requires a bachelor’s degree and strong customer service experience, with duties spanning client relationship management, vendor coordination, and cross-functional collaboration.

Expect to drive account growth and deliver tailored solutions while maintaining client satisfaction. Compensation is $20-25 per hour depending on experience, reflecting a fast-paced environment and opportunities to

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Psychology, or related field.
• Proven experience in customer service or account management.
• Expert or proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent organizational and time management abilities.
• Problem-solving mindset with a proactive approach to challenges.
• Ambitious, hardworking, and motivated to achieve results in a fast-paced environment.

Responsibilities

• Manage and develop relationships with assigned client accounts, ensuring their needs are met and expectations exceeded.
• Serve as the primary point of contact between clients and the company, facilitating communication and addressing any concerns.
• Oversee vendor management processes, ensuring timely delivery of services and products.
• Collaborate with cross-functional teams to deliver tailored solutions to clients.
• Identify opportunities for account growth and upselling services to existing clients.
• Provide exceptional customer support and guidance, demonstrating a deep understanding of client needs.

Skills

Account management

Customer service

Communication skills

Time management

Problem solving

Education

Bachelor’s degree in Business Administration, Marketing, Psychology, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Job Description

Customer Account Manager (Inside Sales)
NW Houston
$20-25 per hour depending on experience

Position Overview

We are seeking a dedicated and results-driven Sales Account Manager to join our team. The ideal candidate will possess a bachelor’s degree and have a strong background in customer service. This role involves managing client accounts, fostering relationships, and ensuring client satisfaction through effective communication and support.

Key Responsibilities

• Manage and develop relationships with assigned client accounts, ensuring their needs are met and expectations exceeded.
• Serve as the primary point of contact between clients and the company, facilitating communication and addressing any concerns.
• Oversee vendor management processes, ensuring timely delivery of services and products.
• Collaborate with cross-functional teams to deliver tailored solutions to clients.
• Identify opportunities for account growth and upselling services to existing clients.
• Provide exceptional customer support and guidance, demonstrating a deep understanding of client needs.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Psychology, or related field.
• Proven experience in customer service or account management.
• Expert or proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent organizational and time management abilities.
• Problem-solving mindset with a proactive approach to challenges.
• Ambitious, hardworking, and motivated to achieve results in a fast-paced environment.

Preferred Qualifications

• Experience in vendor management and negotiation.
• Familiarity with CRM software and account management tools.

Company Description

Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.