Customer Account Manager

Modern Industries; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Modern Industries is seeking an experienced Account Manager to oversee customer communications and ensure delivery excellence. The role interfaces with manufacturing to maintain project knowledge, translates customer goals to the team, and keeps stakeholders aligned through proactive two-way communication.

Ideal candidates bring 3–5 years in account management or sales, strong written and verbal communication, and a proven ability to manage projects and adhere to roadmaps for growth.

Qualifications

• Proven Account Management skills required in order to maintain and enhance customer relationships.
• Technical competence (understand software, hardware, networks, etc.).
• Motivated, goal oriented, persistent and a skilled communicator.
• High level of initiative and works well in a team environment.
• Excellent written and oral communication skills.
• Plans and carries out responsibilities with minimal direction.
• Demonstrated skills with project management tools and methodologies.
• Ability to stay on road map to achieve company’s growth goals.
• Minimum 3-5 years of account management/sales experience.

Responsibilities

• Responsible for managing customer communications.
• Reviews all major deliverables to ensure client expectations are met.
• Ensures that customer daily questions and concerns are dealt with in an efficient manner.
• Works closely with the manufacturing team in order to maintain a continuous knowledge of project.
• Communicates the customer's goals and represent the customer's interests to the team.
• Provides regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations.
• Reports to the Business Development Manager, providing regular input on all account activity.

Skills

Account management

Client communications

Cross-functional collaboration

Team leadership

Written and verbal communication

Initiative

Project management

Strategic planning

Job description

• Responsible for managing customer communications.
• Reviews all major deliverables to ensure client expectations are met.
• Ensures that customer daily questions and concerns are dealt with in an efficient manner.
• Works closely with the manufacturing team in order to maintain a continuous knowledge of project.
• Communicates the customer's goals and represent the customer's interests to the team.
• Provides regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations.
• Reports to the Business Development Manager, providing regular input on all account activity.

Knowledge and Abilities:

• Proven Account Management skills required in order to maintain and enhance customer relationships
• Technical competence (understand software, hardware, networks, etc.)
• Motivated, goal oriented, persistent and a skilled communicator
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Plans and carries out responsibilities with minimal direction
• Demonstrated skills with project management tools and methodologies
• Ability to stay on road map to achieve company’s growth goals.

Education and Experience:

• Minimum 3-5 years of account management/sales experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.