Account Manager

Morgan Li LLC; Chicago Heights (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive annual rate

Medical, Dental and Vision benefits

Paid PTO

Company Paid Life insurance

Company Paid Short Term Disability

Employee Discount Program

Career growth opportunities

Collaborative work environment

Job summary

Morgan Li LLC is seeking an Account Manager in Chicago Heights, IL to serve as the front line for customers, handling orders, inquiries, and product information. You will coordinate with Logistics, Accounting, Sales, and Production to ensure accurate order fulfillment and high customer satisfaction.

The role emphasizes cross-functional collaboration, inventory management, and responsive communication. Prior experience in customer service and a high school diploma are preferred; a college degree

Qualifications

• 1-2 years of customer service experience preferred.
• High school graduate.
• College degree preferred.

Responsibilities

• Manage all aspects of order management and communicate daily with Logistics, Accounting, Sales, and Production.
• Provide dedicated order management and supply chain support to customers.
• Resolve routine questions or problems on orders and assist with complex resolutions.
• Leverage existing tools and procedures to collect and review information needed to manage an account and the ongoing activities associated with the account; create routing customer specific reports and spreadsheets.
• Provide timely and accurate information to customers regarding order status and in-depth product knowledge.
• Manage customer inventory programs according to established department policies and procedures.
• Review purchase orders for pricing, part numbers, quantities and accuracy.
• Attend account-based meetings with other departments and oversee projects/orders and business relationships with assigned accounts.
• Identify, communicate, and assist in resolving customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, and other administrative procedures.
• Approve and process adjustments and Return Material Authorization (RMA) according to policies; handle non-routine RMAs, credits, and adjustments.
• Take ownership in resolving invoicing and purchase order issues.
• Demonstrate regular attendance and timeliness.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High school diploma

College degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

Chicago Heights, IL, US

2 days ago Requisition ID: 1132

Salary Range: $50,000.00 To $65,000.00 Annually

Job Title: Account Manager

Reports to: Director of Account Management

Position Status: Exempt

GENERAL PURPOSE OF JOB:

The account managersupports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products and services.

Account mangers service customers by answering product and service questions. They will be the main point of contact on order fulfillment. CSR will process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.

Account managers are an important part of the Account Management team, since they are the main point of contact for order fulfillment, client questions, inventory control and data entry. This position builds a sustainable relationship of trust through open and interactive communication. CSR work closely with Account Managers to ensure proper customer service is being delivered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for all aspects of order management and communicates daily with the following cross-functional teams: Logistics, Accounting, Sales, and Production.
• Provides dedicated order management and supply chain/logistic skills to support customers. Communicate updates to customers as required.
• Resolves routine questions or problems on orders.Assists with complex problem resolution.
• Leverages existing tools and procedures to collect and review information needed to manage an account and the ongoing activities associated with the account. Creates routing customer specific reports and spreadsheets.
• Provides timely and accurate information to customers regarding order status and in-depth product knowledge.
• Manages customer inventory programs according to the established department policies and procedures.
• Checks and reviews acknowledgments against orders.Reviews purchase orders against our data for accuracy in pricing, part numbers, quantities.
• Oversees projects/orders and business relationship with assigned accounts and attends account-based meetings with other departments.
• Identifies, communicates, and assists in resolving customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, special reports or other administrative procedures.
• Approves and processes adjustments and Return Material Authorization (RMA) according to established policies and procedures. Able to handle non-routine RMA’s, credits, and adjustments.
• Takes ownership in resolving invoicing and purchase order issues.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

REASONING ABILITY:

• Problem Solving/Analysis.
• Teamwork.
• Networking.
• Organizational skills.
• Multitasking.
• Quality focus.
• High Energy.

LANGUAGE SKILLS:

Business English, written and verbal communication, excellent listening skills.

EDUCATION and/or EXPERIENCE:

• Highschool graduate, College Degree preferred.
• 1-2 Years of customer Service Experienced preferred.

PHYSICAL DEMANDS:

On-the-job time spent in following physical activities will be:

Activity

On the Job Time (Per Work Day)

None

Under 1/3

1/3

To 2/3

Over 2/3

Remain in a stationary position

x

Move about

x

Operate, activate, inspect, place, handle, position equipment, materials, or products

x

x

Move through tight spaces or perform job duties in tight spaces

x

Communicate with others

x

Detect or distinguish tastes and smells

x

WORK ENVIRONMENT:

This job requires exposure to the following environmental conditions:

Condition

On the Job Time (Per Work Day)

None

Under 1/3

1/3

To 2/3

Over 2/3

Wet or humid conditions (non-weather)

x

Work near moving mechanical parts

x

Work in high, precarious places

x

Fumes or airborne particles

x

Toxic or caustic chemicals

x

Outdoor weather conditions

x

Extreme cold (non-weather)

x

Extreme heat (non-weather)

x

Risk of electrical shock

x

Work with explosives

x

Risk of radiation

x

Vibration

x

ADDITIONAL INFORMATION:

Excellent interpersonal / communications skills, polished presentation skills, and capability to engage and collaborate with business units and corporate leadership. Creates and sustains effective cross-business and cross-functional relationships.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What We Offer:

• Competitive annual rate from $50,000 to $65,000
• Medical, Dental and Vision benefits effective the 1st of the month following hire date
• Paid PTO, based on years of service
• Company Paid Life insurance plan for $40K
• Company Paid Short Term Disability insurance
• Employee Discount Program through Life Mart
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Morgan Li is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and to ensuring fair treatment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected under applicable federal, state, or local law.

We believe that diversity drives innovation and strengthens our team. All employment decisions at Morgan Li are made based on qualifications, merit, and business needs.

If you require accommodations during the application or interview process, please let us know, and we will work to provide a solution that meets your needs.