Customer Account Manager

Sage; Atlanta (GA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries

Health, dental and vision coverage

401(k) retirement match

32 days paid time off

18 weeks parental leave

Volunteer time off

Tuition reimbursement

Wellness rewards program

Career development programs

Job summary

Sage is seeking an experienced sales professional to drive revenue within the Medium Segment for existing install customer bases. The role emphasizes add-ons, upgrades, migrations, and renewals, with a hybrid schedule (3 days in office).

You will coordinate with channel partners and Sage teams to achieve quarterly targets and maintain precise forecasts. Responsibilities include developing strategic plans with customers and partners, delivering customer-centric solutions, and tracking activity in

Qualifications

• 3+ years indirect sales experience (channel).
• Advanced Microsoft Office and computer skills.
• Detail oriented with strong organizational and time management skills.
• Self-motivated and able to work with a collaborative team environment.

Responsibilities

• Manages renewals and generate upsells/cross sells with assigned customer base.
• Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners.
• Resolve open issues and elevate customer concerns to the appropriate stakeholders.
• Build strong customer relationships and deliver customer centric solutions.
• Utilize Fusion and Salesforce to track and maintain accurate records of activities, close dates, pipeline and lead development.
• Maintain a high degree of accuracy in monthly and quarterly forecasting.

Skills

Channel sales

Relationship mgmt

Communication

Negotiation

Tools

Salesforce

Fusion

Job description

Job Description

Responsible for generating revenue by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. Achieve success by driving sales through add on services attachment, upgrades of business care plans, and migration to additional Sage products/services and renewing existing services. These goals and objectives are achieved though effective management and coordination with channel partners, internal Sage teams and customers in your assignment.

Job Description

Responsible for generating revenue by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. Achieve success by driving sales through add on services attachment, upgrades of business care plans, and migration to additional Sage products/services and renewing existing services. These goals and objectives are achieved though effective management and coordination with channel partners, internal Sage teams and customers in your assignment.

*This role is hybrid - 3 days in office *

Key Responsibilities

• Manages renewals and generate upsells/cross sells with assigned customer base.
• Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis; resolve open issues and elevate customer concerns to the appropriate stakeholders.
• Build strong customer relationships and deliver customer centric solutions
• Utilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline and lead development.
• Maintain a high degree of accuracy in monthly and quarterly forecasting
• Manage additional projects and assignments as defined by the needs of the business.
• Develop and deliver qualified leads for SPC, SHP and Sage Intacct

Requirements:

• 3+ years indirect Sales experience (channel)
• Advanced Microsoft Office and computer skills
• Detail orientated, with strong organizational and time management skills
• Strong propensity for learning new systems and processes for developmentMust be self-motivated and can work with a collaborative team environment

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings