Customer Service Representative

Joinimagine; Illinois; On-site; USD 32,000 - 46,000; Full time

Job summary

Joinimagine is seeking a customer service/order processing associate in Illinois to handle orders, provide product and transit information, and keep customer records updated. The role includes assisting with order and product management and maintaining financial adjustments as needed.

Ideal candidates have a High School diploma with up to 1 year of data entry or warehouse experience. Joinimagine is an equal opportunity employer.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Problem solving

Education

High School Diploma or Equivalent

Job description

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.