Customer Account Lead

MEC (Mayville Engineering Company, Inc.); Byron Township (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Job summary

MEC (Mayville Engineering Company, Inc.) is seeking an order-entry and customer-service-focused professional in Michigan to support multi-site order processing and issue resolution.

You will enter orders, respond to customer inquiries, and coordinate with internal departments to ensure on-time product delivery. Strong communication, organizational, and problem-solving skills are essential for success.

Qualifications

• Investigate and resolve customer issues and complaints.
• Provide timely responses and accurate information to customers.
• Enter and process purchase orders accurately.
• Assist in customer account administration and maintenance.
• Drive process improvements to ensure quality and on-time delivery.
• Coordinate with internal departments to fulfill requests.
• Maintain accurate order systems and update delivery statuses.
• Identify shortfalls and propose improvements with a continuous improvement mindset.
• Adhere to company policies and procedures related to customers and work execution.
• Assist with scheduling and releasing job orders to the floor.

Responsibilities

• Receive, address, and resolve customer complaints and inquiries promptly.
• Enter and process purchase orders accurately.
• Support customer account administration and maintenance.
• Coordinate with internal teams to ensure on-time delivery.
• Maintain clean, up-to-date order systems and status tracking.
• Identify process gaps and propose actionable improvements.

Skills

Investigate customer issues

Interpersonal skills

Written communication

Verbal communication

Customer service

Organizational skills

Time management

Problem solving

Analysis

Job description

Responsible for multi-site entering and processing orders, researching customer issues, preparing correspondence, managing portal requirements, and fulfilling customer needs to ensure customer satisfaction.

Job Responsibilities

• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Accurately enters and processes purchase orders.
• Assists in customer account management and administration.
• Drives process improvement to ensure quality and on-time product delivery.
• Communicates and coordinates across internal departments.
• Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
• Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
• Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
• May assist with scheduling and releasing job orders to the floor.
• Performs other duties as assigned.

Job Skills Requirements

• Ability to investigate and uncover information related to customer complaints or issues.
• Effective interpersonal, written, and verbal communication skills.
• Solid customer service skills, ensuring customer satisfaction.
• Strong organizational and time management skills.
• Good problem-solving and analysis skills.