Customer Account & Front Office Coordinator

Signarama Fond du Lac, WI; Menomonee Falls (WI); On-site; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading signage franchise in Menomonee Falls, WI is seeking a detail-oriented Customer Account Specialist / Front Office Administrator. This role involves customer service, inside sales, and project coordination, serving as the communication hub for clients and various departments. Candidates should possess excellent organizational skills, be proficient in Microsoft Office, and thrive in a fast-paced environment. Competitive salary and benefits including health insurance and 401(k) matching are offered.

Qualifications

• Customer service, estimating, purchasing, or project coordination experience (sign industry a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in Microsoft Office; willing to learn point of sale and CRM software programs.
• Ability to multitask and thrive in a fast-paced environment.
• Positive, team-oriented attitude and commitment to customer satisfaction.

Responsibilities

• Greet walk-in customers, answer phones, and respond to inquiries promptly.
• Prepare and deliver accurate sign and graphics estimates.
• Support outside sales staff with vendor quotes.
• Coordinate project details with design, production teams.
• Manage permits, schedules, and communications throughout projects.
• Oversee quality control to ensure jobs meet standards.
• Assist with marketing efforts including project photos and social media.
• Maintain an organized front office environment.

Skills

Customer service skills

Communication skills

Organizational skills

Microsoft Office proficiency

Multitasking ability

Job description

A leading signage franchise in Menomonee Falls, WI is seeking a detail-oriented Customer Account Specialist / Front Office Administrator. This role involves customer service, inside sales, and project coordination, serving as the communication hub for clients and various departments. Candidates should possess excellent organizational skills, be proficient in Microsoft Office, and thrive in a fast-paced environment. Competitive salary and benefits including health insurance and 401(k) matching are offered.