Customer Account Coordinator: Service & CRM Expert

Red Wing Shoe Company; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA

401(k) match

Employee discounts

EAP and well-being coaching

Job summary

Red Wing Shoe Company is seeking a customer service/account support professional to deliver excellent phone and email service to customers and retailers. You will coordinate account setup, program changes, and issue resolution while maintaining in-depth knowledge of products, pricing, and procedures.

Requirements include a high school diploma with 4 years of related experience, strong communication and organizational skills, and proficiency in Microsoft Office and Salesforce CRM.

Qualifications

• Strong communication, problem-solving, and organizational skills required.
• Proficiency in Microsoft Office and CRM, preferably Salesforce.
• High school diploma plus 4 years of customer service or account support.

Responsibilities

• Deliver excellent phone/email service to customers and retailers.
• Coordinate account setup, program changes, and issue resolution.
• Maintain deep product, pricing, and procedure knowledge.

Skills

Communication

Problem-solving

Organizational skills

Education

High school diploma plus 4 years of customer service or account support

Tools

Microsoft Office

Salesforce CRM

Job description

Red Wing Shoe Company is seeking a customer service/account support professional to deliver excellent phone and email service to customers and retailers. You will coordinate account setup, program changes, and issue resolution while maintaining in-depth knowledge of products, pricing, and procedures.

Requirements include a high school diploma with 4 years of related experience, strong communication and organizational skills, and proficiency in Microsoft Office and Salesforce CRM.