Remote Customer Experience Specialist – WOW Service

Red Wing Shoe Company; Minnesota; Remote; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

401(k) match

Employee discounts

Well-being programs

Job summary

Red Wing Shoe Company is seeking a Customer Experience Specialist to deliver exceptional service to consumers and retail partners in a fully remote role. You will manage inquiries, process orders, and resolve routine issues across multiple channels, ensuring timely, accurate support.

This role emphasizes strong communication, empathy, and problem solving, with opportunities to grow within a private, values-driven organization that serves customers nationwide.

Qualifications

• Associate degree preferred or equivalent combination of education and experience.
• Experience in customer service roles, preferably in call centers or retail support.
• Experience documenting interactions in CRM or support software.

Responsibilities

• Provide exceptional customer service to consumers and retail partners via phone, email, and other channels.
• Deliver a WOW experience with empathy and solutions-focused responses.
• Assist customers with questions, concerns, product information, and order-related requests.
• Accurately process and manage customer orders for a seamless experience.
• Resolve routine issues promptly while maintaining a positive customer experience.
• Develop product knowledge to confidently support customer needs.
• Document all customer interactions in support systems.
• Escalate complex issues to specialized teams as needed.
• Collaborate with cross-functional partners across departments.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organization

Education

Associate degree preferred

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Red Wing Shoe Company is seeking a Customer Experience Specialist to deliver exceptional service to consumers and retail partners in a fully remote role. You will manage inquiries, process orders, and resolve routine issues across multiple channels, ensuring timely, accurate support.

This role emphasizes strong communication, empathy, and problem solving, with opportunities to grow within a private, values-driven organization that serves customers nationwide.