Remote Business Account Coordinator — Industrial Accounts

Red Wing Brands of America; Red Wing (MN); Remote; USD 39,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Red Wing Shoe Company is seeking a dedicated customer service professional to support Industrial customers and retailers in a largely remote role with occasional travel to Red Wing, MN. You will coordinate accounts, set up programs, and resolve issues to ensure a smooth customer experience.

The role emphasizes relationship-building, accuracy across systems, and effective communication via phone and email. Experience with e-commerce orders and B2B programs is a plus, along with proficiency in

Qualifications

• High school diploma or equivalent required.
• Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role.
• Experience resolving customer inquiries and providing support through phone, email, and other communication channels.
• Experience managing detailed information, maintaining accurate records, and working within multiple systems.

Responsibilities

• Provide our customers with a remarkable customer experience by providing timely, friendly, and knowledgeable service that exceeds their expectations.
• Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up, program set up, changes to the accounts, investigating and resolving concerns, and communicating to the customer as needed.
• Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.
• Partner with Red Wing for Business on any changes that occur, ensure all systems are consistent and accurate, and investigate and resolve disputes.
• Assist participating retailers with any business advantage account questions.
• Develop and maintain a deep knowledge and expertise of products, pricing and procedures while keeping up to date on relevant industry changes.
• Educate and assist customers about product and services and recommend the appropriate product solution.
• Identify the customers' needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
• Assist with Ecomm online orders

Skills

Customer service

Account coordination

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Salesforce

Order management systems

Microsoft Office

Job description

Red Wing Shoe Company is seeking a dedicated customer service professional to support Industrial customers and retailers in a largely remote role with occasional travel to Red Wing, MN. You will coordinate accounts, set up programs, and resolve issues to ensure a smooth customer experience.

The role emphasizes relationship-building, accuracy across systems, and effective communication via phone and email. Experience with e-commerce orders and B2B programs is a plus, along with proficiency in