Remote Business Account Coordinator | Customer Success

Red Wing Shoe Company; Red Wing (MN); Remote; USD 39.000 - 51.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Health savings account and flexible-sp

401(k) match

Paid time off and holidays

Employee discounts

Well-being benefits and EAP services

Zusammenfassung

Red Wing Shoe Company in Red Wing, MN is seeking a remote Customer Service & Account Support specialist for Industrial and Retail programs. The role collaborates with the Industrial Team on account setup, program changes, and onboarding while assisting with Ecomm orders.

Ideal candidates have 4+ years in customer service or account coordination, strong communication, and proficiency with CRM systems like Salesforce and Microsoft Office. Some travel to HQ is required occasionally.

Qualifikationen

• High school diploma or equivalent required.
• Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role.
• Experience resolving customer inquiries and providing support through phone, email, and other communication channels.
• Experience managing detailed information, maintaining accurate records, and working within multiple systems.

Aufgaben

• Provide our customers with a remarkable customer experience by providing timely, friendly, and knowledgeable service that exceeds their expectations.
• Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up, program set up, changes to the accounts, investigating and resolving concerns, and communicating to the customer as needed.
• Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.
• Partner with Red Wing for Business on any changes that occur, ensure all systems are consistent and accurate, and investigate and resolve disputes.
• Assist participating retailers with any business advantage account questions.
• Develop and maintain a deep knowledge and expertise of products, pricing and procedures while keeping up to date on relevant industry changes.
• Educate and assist customers about product and services and recommend the appropriate product solution.
• Identify the customers’ needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
• Assist with Ecomm online orders

Kenntnisse

Customer service

Account coordination

Account management support

Sales support

Communication skills

Problem solving

Organization

Time management

Independent work

Ausbildung

High school diploma or equivalent

Tools

Salesforce

Microsoft Excel

CRM platforms

Order management systems

Jobbeschreibung

Red Wing Shoe Company in Red Wing, MN is seeking a remote Customer Service & Account Support specialist for Industrial and Retail programs. The role collaborates with the Industrial Team on account setup, program changes, and onboarding while assisting with Ecomm orders.

Ideal candidates have 4+ years in customer service or account coordination, strong communication, and proficiency with CRM systems like Salesforce and Microsoft Office. Some travel to HQ is required occasionally.