Customer Account Coordinator

International Paper; Waterloo (IA); On-site; USD 48,300 - 64,400; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

Paid Time Off

Education reimbursement

Job summary

International Paper is seeking a Customer Account Coordinator to support Sales, Manufacturing and shipping operations. You will communicate with customers, take and place orders, and coordinate timely deliveries using the KIWI system.

Ideal candidates bring a high school diploma or GED and experience in manufacturing and data entry; five years in customer relations is preferred, with strong focus on accuracy and reliability.

Qualifications

• High school diploma or GED required.
• Preferred experience in manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in corrugate box industry.
• Five years of customer relations experience; preferably 1+ years industry-specific.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations.
• Take customer orders from customers or account managers.
• Place orders timely for materials and supplies for production.
• Communicate with customers regarding order status, quotations, changes and confirmations.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and KIWI system to achieve on-time deliveries.

Skills

Customer relations experience

Manufacturing environment experience

Data-entry experience

Corrugate box industry experience

Action Oriented

Being Resilient

Customer Focus

Instills Trust

KIWI system

Education

High school diploma or GED

Tools

KIWI system

Job description

Position Title

JOB DESCRIPTION

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location:

The Job You Will Perform

• R esponsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

The Benefits You Will Enjoy

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build

Promotional opportunities within a global company

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets , IPride , Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].