Customer Account Coordinator

International Paper; Modesto (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

International Paper in Modesto, CA is seeking a Customer Account Coordinator to manage multiple high-complexity accounts and coordinate orders, deliveries and credits. You will interface with Sales, Manufacturing and Shipping to ensure on-time fulfillment.

The role requires a high school diploma or GED, and preferred experience in manufacturing, data-entry, and the corrugate box industry, with strong customer service and communication skills.

Qualifications

• Five years of customer relations experience; preferably 1+ years in the industry
• High school diploma or GED required
• Preferred experience in a manufacturing environment
• Preferred data-entry experience
• Preferred experience in the corrugate box industry
• Strong customer service and communication skills

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and Shipping operations
• Take customer orders directly from customers or account managers
• Place orders for materials and supplies to be used in production
• Update customers on order status, quotations, changes and confirmations
• Process purchase orders, coordinate credits, and maintain customer data
• Collaborate with production staff and use KIWI system to ensure on-time deliveries
• Work with production staff to achieve on-time customer deliveries
• Manage multiple accounts of small to medium customers with high complexity

Skills

Account management

Customer relations

Manufacturing experience

Data entry

Corrugate box industry

Action oriented

Resilience

Customer focus

Instills trust

Education

High school diploma or GED

Job description

Position Title

JOB DESCRIPTION

Customer Account Coordinator

Pay Rate

$48,300 - $60,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location

Modesto, CA

The Job You Will Perform

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust