Customer Access Assistant/UKHC

University of Kentucky; Lexington (KY); On-site; USD 34,000 - 45,000; Full time

Job summary

University of Kentucky is seeking a MCC Call Agent to answer calls from physicians statewide and out-of-state, forwarding to the right departments and facilitating transfers and admissions to UK HealthCare. This on-site role requires professionalism, accuracy, and courteous communication, working under time constraints to support patient care.

Under supervision of the Senior Manager, you will learn the UK HealthCare system, medical terminology, and hospital programs, while maintaining high

Qualifications

• Knowledge of medical terminology.
• Outstanding customer service and communication.
• Ability to multitask and work under time constraints.
• Typing accuracy and speed.
• Ability to use multiple computer applications including an Internet-based phone system.
• Attention to detail and teamwork.

Responsibilities

• Answer calls from physicians and forward to the appropriate physicians and clinics.
• Facilitate calls for transfers and admissions within UK HealthCare.
• Interact with professionals under time constraints with courtesy and efficiency.
• Learn the UK HealthCare system, terminology, and hospital programs.

Skills

Customer service

Typing

Multitasking

Communication

Medical terminology

Teamwork

Attention to detail

Computer applications

Education

Some college

Tools

Internet-based phone system

CRM software

Job description

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.

Shift

4/10 Hour Shifts; 1:00 pm - 11: 00 pm (some weekends and holidays required). This position is on site only.

Job Summary

Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC . Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services. This position is on site only.

Skills / Knowledge / Abilities

The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Some college and at least three full years of related employment experience.

Deadline to Apply

Deadline to Apply 09/08/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate the amount of experience you have answering multiple phone lines for dispatching purposes.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please explain your work-related experience with multitasking and dealing with multiple interruptions.

  (Open Ended Question)

• * What is your definition of exceptional customer service? Give specific examples of how you have provided exceptional customer service in previous positions.

  (Open Ended Question)