Medical Access & Call Center Agent

University of Kentucky; Lexington (KY); On-site; USD 34,000 - 45,000; Full time

Job summary

University of Kentucky is seeking a MCC Call Agent to answer calls from physicians statewide and out-of-state, forwarding to the right departments and facilitating transfers and admissions to UK HealthCare. This on-site role requires professionalism, accuracy, and courteous communication, working under time constraints to support patient care.

Under supervision of the Senior Manager, you will learn the UK HealthCare system, medical terminology, and hospital programs, while maintaining high

Qualifications

• Knowledge of medical terminology.
• Outstanding customer service and communication.
• Ability to multitask and work under time constraints.
• Typing accuracy and speed.
• Ability to use multiple computer applications including an Internet-based phone system.
• Attention to detail and teamwork.

Responsibilities

• Answer calls from physicians and forward to the appropriate physicians and clinics.
• Facilitate calls for transfers and admissions within UK HealthCare.
• Interact with professionals under time constraints with courtesy and efficiency.
• Learn the UK HealthCare system, terminology, and hospital programs.

Skills

Customer service

Typing

Multitasking

Communication

Medical terminology

Teamwork

Attention to detail

Computer applications

Education

Some college

Tools

Internet-based phone system

CRM software

Job description

University of Kentucky is seeking a MCC Call Agent to answer calls from physicians statewide and out-of-state, forwarding to the right departments and facilitating transfers and admissions to UK HealthCare. This on-site role requires professionalism, accuracy, and courteous communication, working under time constraints to support patient care.

Under supervision of the Senior Manager, you will learn the UK HealthCare system, medical terminology, and hospital programs, while maintaining high