Custom Orders Specialist - Health & 401(k) Match

Uline Inc. (old); Kenosha (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays and PTO

Tuition Assistance

Job summary

Uline Inc. in Kenosha, WI is seeking a Custom Orders Representative to support custom and drop ship orders, serving as the liaison between vendors and customers to deliver an exceptional experience.

The role emphasizes accurate artwork review and collaboration in a fast-paced call center environment, with on-site responsibilities and strong growth potential within a stable, long-established company.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service

Adobe Illustrator

Adobe Photoshop

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Uline Inc. in Kenosha, WI is seeking a Custom Orders Representative to support custom and drop ship orders, serving as the liaison between vendors and customers to deliver an exceptional experience.

The role emphasizes accurate artwork review and collaboration in a fast-paced call center environment, with on-site responsibilities and strong growth potential within a stable, long-established company.