Custom Orders Specialist: Artwork Prep & Vendor Liaison

Uline; Pleasant Prairie (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Café meals on-site

On-site fitness center and walking路径

Modern facilities

Job summary

Uline, a family-owned company, is seeking a Custom Orders Representative in Kenosha, WI. You’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love.

In this role, you will guide inquiries, review artwork for production readiness, and ensure timely production and delivery. Prior experience in customer service and proficiency with Adobe Illustrator and Photoshop are preferred.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service

Liaison/communication

Artwork review

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Photoshop

Job description

Uline, a family-owned company, is seeking a Custom Orders Representative in Kenosha, WI. You’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love.

In this role, you will guide inquiries, review artwork for production readiness, and ensure timely production and delivery. Prior experience in customer service and proficiency with Adobe Illustrator and Photoshop are preferred.