Custom Orders Specialist – Artwork & Dropship

Uline; Glenview (IL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Complete health insurance coverage

401(k) with 6% employer match starts 1

Multiple bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Zusammenfassung

Uline, a Kenosha, WI-based company, is seeking a Custom Orders Representative to support custom print and drop ship orders. You will serve as the liaison between customers and vendors, ensuring timely production and delivery with exceptional service.

The role emphasizes product expertise, collaboration with a call center team, and review of customer artwork to production standards. On-site position with comprehensive benefits.

Qualifikationen

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Aufgaben

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Kenntnisse

Customer service

Communication

Vendor liaison

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Adobe Photoshop

Jobbeschreibung

Uline, a Kenosha, WI-based company, is seeking a Custom Orders Representative to support custom print and drop ship orders. You will serve as the liaison between customers and vendors, ensuring timely production and delivery with exceptional service.

The role emphasizes product expertise, collaboration with a call center team, and review of customer artwork to production standards. On-site position with comprehensive benefits.