Custom Orders Representative

Uline; Milwaukee (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

On-site café and fitness facilities

Job summary

Uline is seeking a Custom Orders Representative at its Kenosha, WI location. You will support custom print and drop-ship orders, serving as the liaison between customers and vendors to ensure timely production and delivery.

The role emphasizes fast, accurate processing and exceptional customer service. Qualifications include a high school diploma or equivalent, 2+ years of customer service experience, and familiarity with Adobe Illustrator and Photoshop.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Photoshop

Job description

12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer-focused. As a Uline Custom Orders Representative, you’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer-focused. As a Uline Custom Orders Representative, you’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love!

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.


• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.


• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.


• Review and edit customer artwork for their custom orders to ensure it is production ready.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.


• 2+ years of relevant customer service experience.


• Experience with Adobe Illustrator and Photoshop preferred.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!


• Multiple bonus programs.


• Paid holidays and generous paid time off.


• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.


• On-site fitness center and beautifully maintained walking paths.


• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!