Strategic Customer Ops Lead: Backorder & Vendor Excellence

Uline; Kenosha (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

Café featuring affordable daily meal

On-site fitness center

Best-in-class facilities

Job summary

Uline, a family-owned shipping, industrial, and packaging materials distributor, seeks a Senior Customer Operations Manager at the Kenosha branch to lead backorder and drop-ship operations and to drive exceptional customer service across our network.

The role requires 5+ years in Customer Service or Product Management, including 2+ years in a management capacity, plus travel to North American branches and vendors. On-site presence is expected.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Willingness to travel to Uline’s North American branches and to vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Skills

Customer Service

Product Management

People Management

Education

Bachelor's degree

Tools

Order Entry Systems

Microsoft Office

Job description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.

• Guide leaders in analyzing department results for trends and improvement opportunities.

• Track and report gross profit, return, vendor performance and customer feedback metrics.

• Work with other Uline teams to enhance customer service processes and identify new product opportunities.

• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

• Bachelor’s degree.

• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.

• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!