Custom Orders & Artwork Liaison Specialist

Uline; Milwaukee (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

On-site café and fitness facilities

Job summary

Uline is seeking a Custom Orders Representative at its Kenosha, WI location. You will support custom print and drop-ship orders, serving as the liaison between customers and vendors to ensure timely production and delivery.

The role emphasizes fast, accurate processing and exceptional customer service. Qualifications include a high school diploma or equivalent, 2+ years of customer service experience, and familiarity with Adobe Illustrator and Photoshop.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Photoshop

Job description

Uline is seeking a Custom Orders Representative at its Kenosha, WI location. You will support custom print and drop-ship orders, serving as the liaison between customers and vendors to ensure timely production and delivery.

The role emphasizes fast, accurate processing and exceptional customer service. Qualifications include a high school diploma or equivalent, 2+ years of customer service experience, and familiarity with Adobe Illustrator and Photoshop.