Custom Framing Specialist – Customer Experience

michaels; Newton (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Newton, MA is seeking a Store Framing Associate to help customers find and create custom framing solutions. You will manage framing orders, assist customers, and maintain a well merchandised, in-stock store environment.

The role emphasizes friendly service, accurate cash handling, and teamwork to meet KPI goals. The position supports omni-channel processes and requires flexibility for nights, weekends and early mornings.

Qualifications

• Basic computer skills are required.
• Ability to operate framing equipment and glass cutter.
• Retail experience is preferred.

Responsibilities

• Adhere to SOPs and company programs to ensure compliance.
• Build relationships with customers while creating custom framing solutions.
• Deliver sales and production results.
• Assist Framing Manager and train other team members.
• Maintain the ready-made frame department and stock areas.
• Provide fast, friendly checkout and uphold cash handling standards.
• Support shrink and safety programs.
• Interact in a positive, respectful manner and model company values.

Skills

Basic computer skills

Measuring skills

Customer service

Tools

Framing equipment

Glass cutter

Job description

Michaels in Newton, MA is seeking a Store Framing Associate to help customers find and create custom framing solutions. You will manage framing orders, assist customers, and maintain a well merchandised, in-stock store environment.

The role emphasizes friendly service, accurate cash handling, and teamwork to meet KPI goals. The position supports omni-channel processes and requires flexibility for nights, weekends and early mornings.