Custom Framing Sales Leader

Michaels Stores; Savannah (GA); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Résumé du poste

Michaels Stores in Savannah, GA is seeking a Store Leader to guide a framing team and deliver exceptional customer service. You will coordinate with the Store Manager to execute framing solutions, manage workloads, and maintain store standards.

The role emphasizes coaching the team, achieving KPIs, and promoting a positive customer experience in a busy retail environment. Nights, weekends, and early mornings may be required.

Qualifications

• Basic computer skills
• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Responsabilités

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Connaissances

Team leadership

Customer service

Sales experience

Communication

Coaching

Basic computer skills

Description du poste

Michaels Stores in Savannah, GA is seeking a Store Leader to guide a framing team and deliver exceptional customer service. You will coordinate with the Store Manager to execute framing solutions, manage workloads, and maintain store standards.

The role emphasizes coaching the team, achieving KPIs, and promoting a positive customer experience in a busy retail environment. Nights, weekends, and early mornings may be required.