Custodial Services Supervisor

lmu; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

Loyola Marymount University is seeking a Custodial Services Supervisor to plan, coordinate, and direct custodial operations across campus. The role focuses on maintaining safe, clean facilities and supervising staff to ensure high service standards.

You will recruit, hire, train, and evaluate personnel; manage payroll and overtime; oversee work orders in the CMMS; enforce safety standards; and collaborate with vendors and campus departments to meet daily and event-related needs.

Qualifications

• Bachelor's degree or equivalent in a relevant field or demonstrated work experience in a university/hospitality setting.
• Minimum of five years of supervisory experience.
• Demonstrated leadership and managerial skills to guide a skilled labor team.
• Ability to build relationships with management, staff, vendors and customers.
• Proficiency with computers and basic software (Outlook, Word, Excel); experience with work order/record-keeping systems is highly desirable.
• Exemplary written and verbal communication skills; ability to convey directions clearly.
• Ability to manage multiple priorities in a 24/7 fully occupied facility.
• Willingness to respond to campus issues outside standard hours; weekend/evening shifts may be required.
• Valid California driver's license and satisfactory driving record.

Responsibilities

• Direct supervision of custodial staff including recruitment, hire, development, performance review, disciplinary actions, and staffing schedules.
• Approve payroll and coordinate HR issues; interface with other university departments as required.
• Lead safety initiatives and enforce PPE usage and regulatory guidelines.
• Inspect and supervise preventative and corrective custodial maintenance; utilize CMMS to create and track work orders.
• Coordinate staffing for special events such as athletics, conferences, and academic functions.
• Assist in evaluating capital projects and asset renewal; review vendor proposals and contract administration.
• Help develop Facilities Management policies, processes, and procedures.
• Maintain PPE, supplies, and equipment within approved budget.
• Represent LMU in professional associations and committees as required.
• Perform other duties as assigned.

Skills

Leadership

Supervisory experience

Communication skills

Office software

CMMS

Education

Bachelor's Degree or equivalent

Tools

CMMS

Outlook

Excel

Word

Job description

Under the general direction of the Facilities Management Manager this position is responsible for the planning, coordination, and direction of custodial staff including but not limited to management of cleaning of buildings and facilities, recommend preventative maintenance, submit and monitor work order requests, and provide customer service to ensure that campus facilities are safe, efficient, and sustains the physical environment of the university.

Position Specific Accountabilities

1. Responsible for direct supervision of custodial staff including recruitment, hire, development, performance review, disciplinary action and releases. Schedules and supervises all staff (including vacations, holiday and assignment of overtime). Guide, inform, and develop team members by conducting daily and recurring meetings. Facilitate communication among team and customers; keep the Manager informed of all matters.
2. Approve payroll for assigned staff; coordinate human resource and administration issues as requested by the Facilities Management Manager. Interface with other university departments as required.
3. Lead, enforce, and participate in work place safety, including but not limited to safe working conditions, proper use of tools and equipment, and the proper use of personal protective equipment (PPE). Follow and support all regulatory, university, and departmental safety guidelines.
4. Inspect, report, plan, assign, direct, evaluate, and supervise all preventative and reactionary facilities maintenance - custodial. Utilize the departments' Computerized Maintenance Management System ("CMMS") to create, distribute, and track work orders for completion, quality, and customer satisfaction.
5. Coordinate staffing and support required for special events such as athletics, summer conferences, academia, miscellaneous functions, etc.
6. Assist Manager to evaluate and recommend capital projects and asset renewal. Request and review proposals from contractors and vendors providing goods and services to the university. Work closely with project manager to administer contracts.
7. Assist the Manager in developing policies, processes, workflow, and procedures for Facilities Management.
8. Maintain adequate PPE, supplies inventory, and equipment within approved budgetary guidelines, in order to adequately perform duties.
9. Represent LMU and its community and at professional associations, serve on committees as required.
10. Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

• Typically a Bachelor's Degree or equivalent in formal training and/or work experience in a university or hospitality setting is highly desirable. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• A minimum of five years previous supervisory experience.
• Demonstrated knowledge in the area of basic leadership and managerial skills to direct a skilled labor work team. This includes providing guidance and direction to direct reports, including setting performance standards and monitoring performance.
• Ability to establish and maintain effective working relationships with management, team members, vendors and customers.
• Must be proficient with the computer and able to effectively navigate using Outlook, Word, and Excel and working knowledge of computerized work order system and/or record keeping systems highly desirable.
• Exemplary communication skills (both written and oral) -- understand and follow oral and written directions and effectively express ideas, suggestions, and recommendations both orally and in writing.
• Proven ability to manage multiple conflicting priorities at one time and exceptional organizational skills in facilities that are fully occupied 24 hours a day.
• Must be able to respond to campus issues at any time. Shift may include weekends and evenings.
• Requires valid California driver's license. Must maintain a "satisfactory" driving record as evidenced by DMV.

Preferences

• Experience in building maintenance, construction, complex building systems, project oversight. General understanding of all building trades, building code, fire codes, Environmental Protection Agency, and OSHA health & Safety regulations; ability to read and interpret building & equipment plans, diagrams, architectural blueprints and specifications.
• Previous experience working in custodial, commercial or hospitality services.
• Facilities Management certification preferred. Bilingual ability (English/Spanish) preferred.

The above statements are intended to describe the general nature and level of work being performed. They are not intend