Custodial Day Shift Manager

Dartmouth College; Hanover (NH); On-site; USD 78,000 - 97,000; Full time

Job summary

Dartmouth College is seeking a Custodial Day Shift Manager to lead custodial services across a large, vibrant higher education campus. You will oversee three supervisors, two leads, and more than 100 custodial staff responsible for maintaining a safe, clean, and welcoming environment.

This role requires proven leadership in custodial or facilities management in higher education or related settings, union experience, and a track record of managing budgets and diverse teams.

Qualifications

• Bachelor’s degree or equivalent skills and experience.
• Minimum seven years of experience in hospitality, higher education, healthcare, or a related field.
• At least five years managing teams of 10 or more custodial or housekeeping employees.
• Experience managing custodial operations spanning multiple million square feet of facilities and large staff groups.
• Experience working in a unionized work environment.
• Valid driver’s license and qualification under Dartmouth College Driver Safety and Motor Vehicle Policy.

Responsibilities

• Serve as subject matter expert for major departmental software systems, including timekeeping, work order, and inspection software.
• Manage custodial operations covering cleaning standards, equipment inventory, supply procurement, and vendor relationships.
• Ensure adherence to safety, sanitation, and industry best practices (e.g., ISSA, APPA).
• Coordinate custodial support for campus events including Commencement, Reunions, and dorm turnover.
• Direct custodial response to emergencies such as snow removal, floods, and fires.
• Monitor and manage departmental operational and capital budgets.

Skills

Staff management

Leadership

Budget management

Vendor management

Education

Bachelor’s degree or equivalent

Tools

Kronos

Smart Inspect

Job description

Posting date 06/19/2025

Open Until Filled Yes

Position Number 1129182

Position Title Custodial Day Shift Manager

Hiring Range Minimum $77,700

Hiring Range Maximum $97,100

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Location of Position Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position? No

Is this a grant funded position? No

The Custodial Day Shift Manager oversees daily custodial operations during the assigned day shift, ensuring a clean, safe, and well-maintained environment across a large and diverse campus portfolio. This role leads multiple supervisors and team leads who oversee a sizable custodial workforce, ensuring compliance with safety and sanitation protocols, managing staffing, training, equipment, supply procurement, and inventory. The manager also coordinates custodial support for campus events and emergency responses, acting as a key liaison between custodial staff, campus stakeholders, and building occupants to foster collaboration and deliver exceptional service tailored to the needs of a higher education environment.

Dartmouth is seeking a Custodial Day Shift Manager to lead custodial services across a large, vibrant higher education campus. You will oversee three supervisors, two leads, and more than 100 custodial staff who maintain a safe, clean, and welcoming environment spanning millions of square feet. This position offers the chance to manage diverse teams, support campus events, oversee budgets, and respond to emergencies—all while fostering a collaborative and inclusive workplace. If you have proven leadership in custodial or facilities management within residential settings (higher ed, hospital, hotel) or K-12 environments, experience working in unionized settings, and want to make a lasting impact.

• Bachelor’s degree or equivalent skills and experience
• Minimum seven years of experience in hospitality, higher education, healthcare, or a related field
• At least five years managing teams of 10 or more custodial or housekeeping employees
• Experience managing custodial operations spanning multiple million square feet of facilities and large staff groups
• Experience working in a unionized work environment
• Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy

• Experience in a higher education or residential operations environment
• Proven ability to create, revise, and adapt standard operating procedures (SOPs)
• Knowledge of applicable safety standards, vendor management, and inventory control
• Skilled in planning and implementing operational goals, managing budgets, and handling complex personnel matters
• Proficiency with work order and timekeeping software (e.g., Smart Inspect, Kronos)
• Commitment to diversity, equity, inclusion, and sustainability initiatives

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Custodial Department Management

• Serve as a subject matter expert for major departmental software systems, including timekeeping (e.g., Kronos), work order, and inspection software, supporting supervisors’ effective use of these tools
• Manage custodial operations covering cleaning standards, equipment inventory, supply procurement, and vendor relationships
• Ensure adherence to safety, sanitation, and industry best practices (e.g., ISSA , APPA )
• Coordinate custodial support for campus events including Commencement, Reunions, and dorm turnover
• Direct custodial response to emergencies such as snow removal, floods, and fires
• Monitor and manage departmental operational and capital budgets. Propose current-year adjustments and next fiscal year projections

Communication

• Act as the primary liaison between custodial teams, building occupants, and campus stakeholders Collaborate with academic, athletic, real estate, and facilities groups to align custodial services with operational needs
• Represent custodial operations in cross-functional meetings and departmental discussions
• Assist with communication strategies to inform staff and customers about operational changes and initiatives
• Serve as interim Custodial Services Director when needed

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others
• Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Collaborates, when appropriate, on other CEB -related initiatives within the division and College
• Perform other duties as assigned.

Department Contact for Recruitment Inquiries [e-mail]

Dartmouth College Office of Human Resources | 7 Lebanon Street Suite 203 | Hanover, NH 03755 | Ph 603.646.3411 | [e-mail]