Custard Shop Shift Lead: Elevate Service & Operations

Andy's Frozen Custard; Lake Lotawana (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Andy's Frozen Custard is seeking a Shift Manager to direct daily operations, coach crew, and maintain high standards of product quality and customer service. The role supports the store mission and culture while role-modeling excellence. Must be 18+ with 6+ months of management experience in quick-service.

This position emphasizes training, leading shifts, and maintaining health and safety, with responsibilities across custard preparation, customer satisfaction, and financial accountability.

Qualifications

• Must have at least 6 months of management experience.
• Must be 18 years of age or older.
• Quick service experience preferred.
• Reliable transportation to and from work.

Responsibilities

• Direct daily operations during shifts to meet standards.
• Train and coach crew on duties and policies.
• Ensure custard production meets quality and safety standards.
• Open and close store and manage shift leadership as needed.
• Deliver consistent customer service and resolve issues promptly.

Skills

People management

Customer service

Cash handling

POS system

Training

Leadership

Tools

POS System

Job description

Andy's Frozen Custard is seeking a Shift Manager to direct daily operations, coach crew, and maintain high standards of product quality and customer service. The role supports the store mission and culture while role-modeling excellence. Must be 18+ with 6+ months of management experience in quick-service.

This position emphasizes training, leading shifts, and maintaining health and safety, with responsibilities across custard preparation, customer satisfaction, and financial accountability.