Cust Svc Support Rep-Client - Remote M-TH 9-6pm EST and Fri 8-5pm EST

Labcorp; EUA; Teletrabalho; USD 24 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off (PTO)

Employee Stock Purchase Plan

Tuition Reimbursement

Resumo da oferta

Labcorp is seeking a Client Customer Service Support Representative within the Revenue Cycle Management Division to join our team.

You will manage inbound and outbound calls, resolve denied claims, and support physician offices, hospital labs, patients, and internal customers to ensure accurate, efficient service. This role emphasizes strong communication with providers and payors while maintaining patient confidentiality and data accuracy.

Qualificações

• High School Diploma or GED equivalent.
• 1 year or more Customer Service experience.
• 1 year or more high volume call experience.
• 1 year or more healthcare or medical experience.

Responsabilidades

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day.
• Follow approved standard operating procedures to update and provide necessary information to resolve denied claims.
• Evaluate current policies and SOP's and give recommendations for process improvements.
• Handle sensitive information in a confidential manner.
• Reading and understanding of explanation of benefits or correspondence.
• Document all accounts ensuring guidelines and regulations are followed.
• Communicate via telephone with a physician, insurance company and patients.

Conhecimentos

Customer service experience

Phone communication

Active listening

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Client Customer Service Support Representative within the Revenue Cycle Management Division to join our team!

Work Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Job Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
• Evaluate current policies and SOP's and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients

Minimum Qualifications

• High School Diploma or GED equivalent
• 1 year or more Customer Service experience

Preferred Qualifications

• 1 year or more high volume call experience
• 1 year or more healthcare or medical experience

Additional Job Standards

• Strong phone and verbal communication skills along with active listening skills
• Ability to meet deadlines and exercise critical thinking skills
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Application Window closes: 9/16/2026

Pay Range: $17.75-$21.00 Hour

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in Revenue Cycle Management (RCM). This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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