Credit & Collections Specialist I - Remote

Labcorp; United States; Remote; USD 24,000 - 25,000; Full time

Job summary

Labcorp is seeking a remote Credit and Collections Specialist to join our team. The role supports aging AR reduction, outreach to customers, and confidential handling of information. You will prepare updates for leadership and collaborate with various internal stakeholders.

Qualifications include a High School Diploma or GED and at least 1 year in a related setting; strong Excel skills and time management are essential in our fast-paced environment.

Qualifications

• Minimum high school diploma or GED required.
• Experience in call center, collections, or healthcare billing is preferred.
• Proficient in Excel and data organization.

Responsibilities

• Follow SOPs to reduce aging AR >60-day balances.
• Reach out to customers by phone, email, and letters.
• Handle sensitive information confidentially.
• Provide updates on account resolution to leadership.
• Document all activities and balance-reduction attempts.
• Prepare placement packages for outside counsel if needed.
• Communicate with management, physicians, attorneys, and internal teams.
• Use tools to obtain better billing information.
• Analyze complex projects to assess financial impact.
• Identify process improvements and necessary training.

Skills

Call center

Collections

Healthcare billing

Microsoft Excel

Time management

Independent worker

Education

High School Diploma or GED

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a remote Credit and Collections Specialist to join our team!

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training.

Job Responsibilities:

• Follow SOP's to reduce aging AR >60-day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Minimum Qualifications:

• High School Diploma or GED or equivalent
• 1 year of work experience in a call center, customer service, collections, or healthcare billing-related work experience

Additional Job Standards

• Prior work experience with meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including but not limited to Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported

Application Window Closes: 9/18/2026

Pay Range: $17.75 - $18.50/Hour

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day, we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.