Cust Eng III (CA)/Field Service Technician- Diagnostic Imaging

Canon America Medical Systems; San Jose (CA); On-site; USD 72,000 - 117,000; Full time

Job summary

An established industry player in diagnostic imaging is seeking a dedicated Field Service Technician to enhance customer support and service operations. This role involves installing and maintaining advanced medical imaging equipment, providing exceptional technical support, and ensuring customer satisfaction through effective troubleshooting. With a focus on professionalism and continuous learning, you will collaborate with a dynamic team to resolve issues and contribute to knowledge sharing. This is an exciting opportunity to join a forward-thinking company that values innovation and diversity in the workplace.

Qualifications

• 2+ years of advanced electronics experience and field service experience.
• Proven ability to develop and maintain effective relationships.

Responsibilities

• Install and maintain medical imaging equipment effectively.
• Provide remote technical support and troubleshoot customer issues.
• Document and prepare administrative paperwork accurately.

Skills

Customer Service

Technical Support

Troubleshooting

Analytical Skills

Relationship Management

Education

Associate's Degree in Electronics Technology

Job description

Cust Eng III (CA)/Field Service Technician- Diagnostic Imaging

Cust Eng III (CA)/Field Service Technician- Diagnostic Imaging -req1361

OVERVIEW

Please note that while the posted position is a level III, the actual position will depend upon the qualifications of the candidate. An offer may be made for the same role at a lower level if the candidate’s qualifications are less than the posted criteria. Please apply to be considered. Install, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting professionalism. May be required to rotate through the Remote Service Center and provide modality-specific technical support to CMSU external and internal customers (Applications). Utilize product expertise to diagnose and resolve customer issues on first contact to minimize system downtime and maximize CE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.

RESPONSIBILITIES

• Install medical imaging equipment effectively and efficiently.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets, and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Enhance personal productivity through formal and on-the-job training.
• Service and perform periodic maintenance of diagnostic imaging equipment across multiple products in one modality.
• Answer technical and applications questions.
• Install multiple products within one modality.
• Maintain accurate and complete documentation.
• Perform and document FDA and SPD testing on assigned products.
• Stay current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Develop troubleshooting and analytical skills.
• Work directly with external customers remotely troubleshooting and resolving product issues via phone.
• Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and resolve customer issues using product knowledge and remote tools.
• Escalate technical issues as needed.
• Provide remote technical support and product recommendations within a specific imaging modality to internal customers.
• Monitor and analyze service alerts from customer scanners, resolve or escalate as appropriate.
• Contribute to and generate knowledge articles per P&P.

QUALIFICATIONS

• Proven ability to develop and maintain effective internal and external relationships.
• Valid motor vehicle/driver’s license from the state of residence.
• 2-year / Associate's Degree in Electronics Technology or equivalent work experience.
• At least 2 years of advanced electronics experience.
• At least 3 years of field service experience.
• Must reside in the San Jose, CA area.
• Salary range: $72,100 to $116,100 annually, DOE.

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is seeking qualified candidates for our open positions. We offer a competitive salary and benefits package, support a diverse workplace, and are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or disability. Join our Canon family!