Curbside Team Leader

Giant Eagle; Wexford (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Curbside Express and Home Delivery Team Leader, where you will manage a dedicated team to deliver exceptional service. This role involves overseeing order fulfillment, coaching team members, and fostering an inclusive environment. You will be responsible for driving performance, managing budgets, and ensuring safety while setting and achieving sales goals. If you are passionate about leadership and customer service, this is an exciting opportunity to make a significant impact in a dynamic setting.

Qualifications

• Minimum of 6 months to 1 year of experience in a leadership role.
• Ability to lift up to 50 pounds.

Responsibilities

• Interview, select, and train team members effectively.
• Ensure safety and security while managing budgets and inventory.
• Analyze reports to improve sales and operational efficiency.

Skills

Team Leadership

Customer Service

Training and Development

Budget Management

Safety Compliance

Education

High School Diploma or Equivalent

18 months to 3 years of Additional Training

Job description

Job Summary

As a Curbside Express and Home Delivery Team Leader, you will manage a dedicated team to deliver excellent service to every customer. Your responsibilities include ensuring orders are fulfilled and delivered promptly, accurately, and with a friendly attitude. You will collaborate with team members and drivers to ensure perfect and timely order fulfillment. Leaders are responsible for the department's operational performance at all times. You are expected to act professionally, promote mutual respect, inclusion, diversity, and dignity, and coach team members regularly, providing feedback and opportunities for growth.

Job Description

• Experience Required: 6 months to 1 year
• Education Desired: High school diploma or equivalent plus 18 months to 3 years of additional training
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Your primary duties may include:
• Interviewing, selecting, and training team members
• Directing team members' work
• Assessing productivity and efficiency for promotions or changes
• Handling team member issues and complaints
• Disciplining team members
• Planning and distributing work
• Ensuring safety and security
• Managing budgets and inventory
• Monitoring compliance measures

Oversee and evaluate training to reduce turnover, improve efficiency, and control labor costs.

Provide motivational leadership by fostering respect and setting a positive example.

Identify team strengths and opportunities, and plan strategically.

Develop future leaders and recognize team members with growth potential.

Promote an inclusive environment where every team member's voice is heard.

Prioritize safety for team members, guests, and products.

Set and achieve sales and profit goals, manage shrink, and suggest improvements.

Maintain effective communication with the team, ensuring they are informed and prepared.

Innovate and suggest improvements to enhance business performance.

Analyze financial and operational reports to improve sales, profits, shrink, and labor controls, and oversee inventory accuracy.

Work a flexible schedule, including nights, weekends, and holidays, as needed.

Assist with shopping, order fulfillment, delivery, and customer communication regarding orders or stock issues.