Sales Floor Supervisor - Ross Park Mall

JCPenney; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Sales Floor Supervisor to lead a dynamic team in a bustling retail environment. This role is pivotal in driving customer satisfaction and sales growth while managing merchandise standards and training associates. With a focus on teamwork and accountability, you'll foster a culture of excellence and continuous improvement. Competitive benefits, including health insurance and associate discounts, make this opportunity even more appealing. If you're passionate about retail and ready to make a significant impact, this position is perfect for you.

Benefits

Health Insurance

Paid Time Off

401(k)

Associate Discounts

Holiday Pay

Qualifications

• Experience in retail management or supervisory roles.
• Strong leadership and customer service skills.

Responsibilities

• Drive customer service and sales growth by leading associates.
• Manage merchandise standards and ensure high presentation.

Skills

Customer Service

Sales Management

Team Development

Critical Thinking

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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General Description

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and execution. You will train and develop associates to execute sales building programs.

Primary Responsibilities

1. Customer Service & Sales: Directs customer service and sales activities; resolves customer issues; models and holds team accountable for outstanding service; maximizes sales through appropriate staffing.
2. Store Merchandise Standards: Manages merchandise standards via Put to Fixture, SET, and Visual processes; maintains high presentation standards; oversees pricing and signage; promotes merchandise strategy; manages recovery standards.
3. Omnichannel: Trains and coaches associates on jcp.com processes; manages Ship from Store, BOPIS, and Curbside Pickup; monitors metrics and resolves issues.
4. Specialty Businesses: Drives growth in Jewelry, Mattress, and Window departments; oversees training, remerchandising, and shrink reduction activities.
5. Team Development: Coaches and trains associates; partners in hiring; addresses performance issues.
6. Performance Standards: Meets standards in shrink, safety, omnichannel, scheduling, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Growth Mindset: Initiates improvement actions; champions change; encourages learning and growth.
• Critical Thinking: Demonstrates industry knowledge; applies analysis to decision-making.
• Leadership: Fosters teamwork; recognizes achievements; leads by example; coaches others.
• Accountability: Delivers excellent customer experiences; builds positive relationships.
• Execution: Develops plans; delegates effectively; communicates expectations.
• Results-Driven: Acts decisively; sets and pursues goals; strives for continuous improvement.

What You Get

Competitive benefits including health insurance, paid time off, 401(k), associate discounts, and holiday pay. For details, visit yourjcpbenefits.com.

About JCPenney

JCPenney is a retail destination serving diverse American families with a broad range of products and services. Celebrating 120 years, the company operates over 650 stores and jcp.com, committed to community and customer engagement.