Curbside Shopper & Customer Experience Pro

foodcityinternship; Knoxville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay checks

Job summary

Food City is seeking a Personal Shopper to accurately and efficiently pick and process online orders for curbside pickup, while maintaining professional communication with customers and handling payments with precision.

You will ensure order accuracy, coordinate shopping and packing, and update customers on order status. This role emphasizes customer service, on-site presence, and adherence to store policies.

Qualifications

• Exceptional customer service skills and a customer-focused culture.
• Ability to operate a cash register, POS system, and other equipment as needed.
• Ability to work as part of a team and interact with customers and vendors.
• Ability to understand and follow verbal and/or written instructions; perform routine tasks.
• Attend on-site work during scheduled shifts per policy.

Responsibilities

• Acknowledge and engage customers to communicate curbside value proposition.
• Process online orders accurately and efficiently, including packing and staging for pickup.
• Maintain order freshness and accuracy for every order.
• Communicate status, substitutions, and out-of-stock items to customers professionally.
• Build relationships with customers and learn shopping preferences.

Skills

Customer service

Cash register/POS

Teamwork

Instruction follow-through

On-site attendance

Job description

Food City is seeking a Personal Shopper to accurately and efficiently pick and process online orders for curbside pickup, while maintaining professional communication with customers and handling payments with precision.

You will ensure order accuracy, coordinate shopping and packing, and update customers on order status. This role emphasizes customer service, on-site presence, and adherence to store policies.