Curbside Personal Shopper & Order Accuracy Expert

foodcityinternship; Cleveland (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay with direct deposit

Life and disability insurance

Medical plan

Dental plan

Paid holidays

Paid vacations

Associate offers

Job summary

Food City is seeking a Personal Shopper to accurately and efficiently handle online order shopping, packing, labeling, and staging for curbside pickup. You will communicate with customers about order status, substitutions, and promotions, while maintaining high standards of order accuracy.

You will greet customers, manage payments, keep workstations tidy, stay informed about Food City promotions, and follow all store policies.

Qualifications

• Exceptional customer service skills with the ability to maintain a customer-focused culture.
• Ability to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels.
• Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies.

Responsibilities

• Process online orders accurately and efficiently, including coordinating and prioritizing orders, shopping, packing, labeling, staging, and facilitating pickup.
• Greet customers and engage them to communicate the curbside pickup value proposition and offer substitutions when appropriate.
• Maintain accountability for freshness and accuracy of every order and ensure timely communication of order status to customers.
• Handle tendered transactions and follow company policy for coupons, digital offers, and payments while maintaining desk and staging area organization.

Skills

Customer service

Cash handling

Teamwork

Communication skills

Attention to detail

Tools

POS system

Job description

Food City is seeking a Personal Shopper to accurately and efficiently handle online order shopping, packing, labeling, and staging for curbside pickup. You will communicate with customers about order status, substitutions, and promotions, while maintaining high standards of order accuracy.

You will greet customers, manage payments, keep workstations tidy, stay informed about Food City promotions, and follow all store policies.