Lead Personal Shopper: Curbside & Customer Experience

Brookshire Grocery Co.; Paris (TX); On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

Brookshire Grocery Company in Paris, TX is hiring a Personal Shopper Team Leader to direct online order assembly and curbside operations. You’ll lead department staff, ensure accurate item selection, and uphold food safety standards for fresh orders.

The role requires strong customer service, reliable multitasking, and the ability to adapt to a fast-paced retail environment while maintaining accuracy and teamwork.

Qualifications

• High School Diploma or GED required with 1+ year related experience.
• Proficiency in curbside operations and product knowledge.
• Basic math and counting skills for checkout accuracy.

Responsibilities

• Oversees online order preparation and ensures accurate item selection and packaging.
• Delivers friendly, customer-service oriented support to shoppers.
• Maintains product knowledge and food safety standards for freshness.
• Ensures checkout totals are accurate at the point of sale.
• Documents procedures and provides feedback to store management.
• Identifies substitutions and promotes advertised specials.
• Lives up to safety policies and loads orders into customer vehicles.

Skills

Curbside operations

Cash register

Food quality standards

Temperature control / refrigeration

Microsoft Office

Mathematical skills

Effective communication

Multi-tasking

Teamwork

Learn new technology systems

Education

High School Diploma or GED

TABC/LACT/AATC certification where applicable

Tools

Microsoft Office (Excel, Word, Outlook)

Cash register

Job description

Brookshire Grocery Company in Paris, TX is hiring a Personal Shopper Team Leader to direct online order assembly and curbside operations. You’ll lead department staff, ensure accurate item selection, and uphold food safety standards for fresh orders.

The role requires strong customer service, reliable multitasking, and the ability to adapt to a fast-paced retail environment while maintaining accuracy and teamwork.