Curbside Order Picker & Customer Concierge

H-E-B; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

H-E-B in Austin is seeking a Customer Service Representative to assist with eCommerce order picking and packaging according to SOPs. The role also ensures perishable and non-perishable areas stay clean and organized for efficient order processing.

Responsibilities include selecting items, packing and loading orders for customer pickup, and delivering excellent customer service. Adherence to safety and sanitation standards is required in a fast-paced environment.

Qualifications

• Excellent customer service skills required.
• Basic communication skills required.
• Ability to prioritize and handle cross-functional tasks required.
• Ability to work a flexible schedule required.
• Ability to use material-handling equipment and maintain license required.

Responsibilities

• Package, transport, and load groceries and merchandise from the store to the Customer's vehicle.
• Assist in selecting, sorting, unloading merchandise into appropriate storage areas and returning products to their location.
• Provide excellent customer service by answering product-related questions and helping Customers as needed.
• Minimize shrink through careful handling of product.
• Comply with all regulations and standards for freshness, food safety and sanitation.
• Use a digital tool to select items for order packing and retrieval for customers.

Skills

Customer service

Communication

Prioritization

Flexible schedule

Equipment operation

Education

HS Diploma or GED

Job description

H-E-B in Austin is seeking a Customer Service Representative to assist with eCommerce order picking and packaging according to SOPs. The role also ensures perishable and non-perishable areas stay clean and organized for efficient order processing.

Responsibilities include selecting items, packing and loading orders for customer pickup, and delivering excellent customer service. Adherence to safety and sanitation standards is required in a fast-paced environment.