Curbside Groceries Specialist

H-E-B; Fort Worth (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

H-E-B in Fort Worth, TX is seeking a Customer Service Representative to accurately select eCommerce online orders, pack them per SOPs, and keep both Perishable and Non-Perishable areas clean.

You will assist customers, answer product questions, help locate items, minimize shrink, and use a digital tool to retrieve orders for pickup.

This full-time, on-site role requires strong customer service, flexibility, and safe handling of goods.

Qualifications

• Excellent customer service skills required.
• Basic communication skills required.
• Ability to prioritize and handle cross-functional tasks required.
• Ability to work a flexible schedule required.
• Ability to use material-handling equipment and maintain license required.

Responsibilities

• Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle.
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage areas, and returning products to their proper location.
• Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed.
• Minimizes shrink through careful handling of product.
• All duties to meet productivity standards and company regulations for food safety and sanitation.
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers.

Skills

Customer service

Communication

Prioritization

Flexible schedule

Equipment operation

Education

HS Diploma or GED

Job description

H-E-B in Fort Worth, TX is seeking a Customer Service Representative to accurately select eCommerce online orders, pack them per SOPs, and keep both Perishable and Non-Perishable areas clean.

You will assist customers, answer product questions, help locate items, minimize shrink, and use a digital tool to retrieve orders for pickup.

This full-time, on-site role requires strong customer service, flexibility, and safe handling of goods.