Curbside Operations Manager – Online Orders & Service

Brookshire Grocery Co.; Fate (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Scholarships and educational support

Paid time off

Job summary

Brookshire Grocery Company (BGC) is seeking a curbside order fulfillment lead to manage online orders for curbside pickup. You will supervise department staff, stay current on product selection and quality standards, and promote outstanding customer service to support department sales and profits.

The role emphasizes accurate order processing, substitutions, and efficient fulfillment while maintaining food safety standards and inventory control.

Qualifications

• Advanced knowledge of curbside department operations.
• Intermediate knowledge of scheduling software systems.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.

Responsibilities

• Receipt, fulfillment, and accurate processing of e-commerce orders.
• Identifies item out-of-stocks, recommends substitutions, and promotes advertised specials.
• Interviews, hires, trains, and develops partners; plans, assigns, and directs work.
• Oversees the preparation of orders received online for pickup.
• Provides friendly customer service by answering phones, greeting customers, and responding to questions.
• Maintains knowledge of product and food safety standards to ensure quality and freshness.
• Reviews inventory and sales data; reports to upper management on related issues.
• Maintains safe and sanitary work environment and cleans workspace and cash wrap.
• Maintains documentation for curbside operating procedures.

Skills

Curbside operations

Food quality standards

Temperature standards

MS Office

Communication skills

Customer service

Multi-tasking

Team communication

Tools

Scheduling software

Cash register

Job description

Brookshire Grocery Company (BGC) is seeking a curbside order fulfillment lead to manage online orders for curbside pickup. You will supervise department staff, stay current on product selection and quality standards, and promote outstanding customer service to support department sales and profits.

The role emphasizes accurate order processing, substitutions, and efficient fulfillment while maintaining food safety standards and inventory control.