Online Grocery Personal Shopper

Brookshire Grocery Co.; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Brookshire Grocery Company (BGC) is seeking an online orders associate to prepare orders with speed and accuracy, provide excellent customer service, and stay current on product selection.

Based in Tyler, TX, BGC operates across banners and offers growth opportunities, a supportive team, and a community-focused culture. This role supports online order fulfillment in a busy retail setting with required flexibility for nights, weekends, and holidays.

Qualifications

• Basic knowledge of cash register.
• Basic mathematical and counting skills.
• Basic knowledge of food quality standards.
• Basic knowledge of temperature and refrigeration standards for selected products.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.

Responsibilities

• Prepare online orders by accurately selecting product from shelves and organizing for order pick-up in a timely manner.
• Identify item out-of-stocks, recommend substitutions of similar value, and promote advertised specials.
• Ensure accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Remain current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Place orders in storage at proper food temperature and promptly retrieve from storage prior to customer’s arrival.
• Organize, bag, and load orders into customer vehicle.
• Maintain friendly and customer-service-oriented attitude by assisting customers with online orders, answering questions, responding to complaints, and providing substitution options.
• Access or memorize product codes and remain familiar with ad and special items.
• Remain current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Maintain safe and sanitary working environment. Clean workspace and cash wrap; spot clean spills and breakages.
• Use suggestive selling initiatives to promote product sales.

Skills

Cash handling

Math skills

Food safety

Temp control

Produce ripeness

Communication

Multitasking

Accuracy

Tech-savvy

Flexible hours

Hazard awareness

Tools

Cash register (POS)

Job description

Brookshire Grocery Company (BGC) is seeking an online orders associate to prepare orders with speed and accuracy, provide excellent customer service, and stay current on product selection.

Based in Tyler, TX, BGC operates across banners and offers growth opportunities, a supportive team, and a community-focused culture. This role supports online order fulfillment in a busy retail setting with required flexibility for nights, weekends, and holidays.